I have owned two phones:
The LG Dare (An iPhone ripoff.)
(currently) The LG Keybo
Now, imagine a world without the internet. When I purchase something, the only realistic medium in which I have to express my satisfaction or dissatisfaction with the product is word of mouth. Therefore, I am limited to at most, providing the information that I possess to a hundred or so people, although the actual number will likely be far lower.
However, in writing this post, I am exposing my experience with the product and the company that provided it, to a nearly unlimited amount of people: chances are that only a few will bother to read it, and it will be relevant to fewer still, but at least it is there for anyone who wishes to seek it out. This is the great value that the internet has: that ability to upload and produce, not just the ability to consume and download, although it might be buried under mountains of pornography, spam and poor spelling.
Now, onto my systematic dismantling of Telus Mobility and their products. The (proprietary, unalterably isolated) OS that the phones run is a disgrace. It`s actually just pathetic. The music player slows to a crawl if more than 100 songs are loaded onto it (even though it supports an 8gb extra memory in the form of a microSD card) and it has little functionality other than texting and phone calls, which is not what any reasonable person would expect from a several hundred dollar smart phone. Neither is of solid construction, with the Dare needing replacement 6 months after the plan was purchased, and the Dare's hinges worn out with only a tiny amount of use.
Telus, in all my dealings with them, has been quite uncooperative: the staff were pleasant enough, but when push came to shove, they were effectively powerless to correct anything.
In short, I'm fairly certain that you don't care, but maybe someone who is thinking about buying a phone plan from Telus will do a little more research and decide if that's what they really want.